WordPress Support Developer
The posting does not state a salary. This range is our estimate from the role, the location and the stack — treat it as a guide, not an offer.
- Level
- Mid
- Apply from
- United States, Canada, United Kingdom, Ireland, Philippines
About the role
- Experience in WordPress development required
- Manage support tickets for various clients
- Perform site edits and updates regularly
- Focus on security and performance optimizations
- Excellent communication skills are essential
Skills the posting asks for
- WordPress
- PHP
- Customer Service
Summarised from the employer’s posting, which is reproduced in full below.
The employer’s full posting
WP Buffs is looking for an experienced WordPress developer with good communication and customer service skills. This role will be working with a large number of clients through a support ticket system.
Common tasks include:
- Managing support tickets
- Site edits within WordPress
- Plugin, theme and core updates
- Security optimizations
- Performance optimizations
- Down or broken sites
- Talking with hosting support teams
- Handling clients concerns or complaints
You will be working directly with clients who send in requests, providing first responses confirming that the request was received and has been reviewed for completeness, as well as completing the tickets, while providing clear communication to the client throughout the process.
Please note: Any messages sent to us at email addresses, social media accounts, phone numbers, live chat or any other contact methods other than the one you receive after completing your application will result in your application being immediately and permanently disqualified.